Average Reviews:
(More customer reviews)I tried this product out of desperation. I'm in my late 20's and have had moderate acne since I was a teen and nothing ever really works long term. I really wanted to give this a treatment a solid chance so I made sure I followed the directions exactly. I washed my face twice a day with step one and followed it with step two each time. During the day I would use their super light moisturizer and did the mask 3 times each week (putting it on all over my face and letting it set for 20 minutes before rinsing). I used the product precisely for two weeks and didn't have very good results. My small bumps that didn't come to a head were minimized so I could see this working for someone with mild acne. I still continued to get new white heads and large red pimples the entire time. My skin was very sensitive during this time but I expected it to be, but hoped it would ease up over time, it didn't.
I also tried using the refining mask as spot treatment as many other people recommended that to be the most effective way to use the system. I was not happy with the results with this. I tried putting it on at night as the last step of the system and it would make the white heads larger the next day and the larger red pimples more inflamed. But again I could see this working for someone with mild acne but not moderate to intense acne.
I think their automatic re-ordering is rather shady as there is no way to opt out of the automatic re-ordering when placing your first order. I tried to go in right away to post-pone my re-ordering options and it wouldn't allow me to do soon until product was delivered (which they delivered to the wrong address-my billing address-yet they sent to invoice to the shipping address). I pushed the date back as far as it would go 16 weeks as I didn't want them sending me new product right away (it defaulted to 2 weeks from when my initial order was place, but my kit was supposed to last 90 days!). They do not allow you to cancel your account online, you have to call their customer service line. I called at 7pm and got a live person rather quick and I explained my dissatisfaction with the product and that I wanted to cancel the account. She stated she would cancel the account but wouldn't give me any sort of cancellation number. I asked if I would receive notice of the cancellation and was told I would be mailed one, but haven't received it yet. My card hasn't been charged yet for additional shipments (as I've heard happen to other people) but I'll be watching it for the next 16 weeks to see if they try to continue my account. I was also disappointed that I wasn't offered any kind of refund or option to send the product back for a partial refund as their ads and web site state they offer this. I'm out $40 for a 30 day supply (after shipping) which isn't awful, but not cheap for something that didn't work for me.
So I'm going back to the dermatologist to try again. So overall I could see this working for mild acne but for people with moderate acne or worse, I wouldn't buy it/sign up for their program. If you have a friend who has this product I would try theirs first to see if it works for you before investing.
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Product Description:
All products are new, never used. Expiration dates 2009 or later
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